Privacy policy
SOMAC SERVICES LTD is responsible for the personal information described in this policy. This policy explains how we collect, use, disclose and protect personal information when you visit somacservices.shop, place an order or contact us.
Information we collect
We may collect:
- name, billing address, delivery address, email address and telephone number if supplied;
- order, product, return and customer-service information;
- payment status and limited payment-related information supplied by payment providers—we do not normally receive complete card details;
- device, browser, IP address, cookie identifiers and website activity;
- marketing preferences and communications; and
- information needed to prevent fraud, protect the website or comply with law.
Why we use information
We use personal information to:
- process payments, fulfil orders and provide delivery updates;
- manage returns, refunds and customer support;
- operate, secure and improve the website;
- detect and prevent fraud or misuse;
- meet tax, accounting and legal obligations;
- send marketing where you have consented or where otherwise permitted by law; and
- establish, exercise or defend legal claims.
Our lawful bases may include performance of a contract, compliance with a legal obligation, legitimate interests and consent, depending on the activity.
Sharing information
We may share necessary information with Shopify and other service providers supporting hosting, payments, fraud prevention, analytics, customer communications, fulfilment and delivery. We may also disclose information where required by law, in connection with professional advice, or as part of a business restructuring or sale.
Service providers may process information only for authorised purposes and subject to appropriate contractual safeguards.
International transfers
Some service providers may process information outside the United Kingdom. Where required, we use recognised safeguards such as UK adequacy regulations or approved contractual protections.
Retention
We retain personal information only as long as reasonably necessary for the purposes described above, including order fulfilment, customer service, accounting, tax, fraud prevention and legal claims. Different categories may have different retention periods.
Your rights
Subject to applicable law, you may have rights to access, correct or erase information; restrict or object to processing; receive portable information; and withdraw consent. You may also complain to the UK Information Commissioner's Office.
To exercise a right, email support@somacservices.shop. We may request information needed to verify identity.
Security
We use reasonable organisational and technical measures designed to protect personal information. No internet transmission or storage system is completely secure.
Children
The website is not directed to children, and we do not knowingly collect personal information from children for the purpose of selling products to them.
Changes
We may update this policy to reflect operational, legal or regulatory changes. The current version and effective date will appear on this page.