Refund policy

Our 30-day return policy

In addition to your statutory rights, you may request a return within 30 days after receiving your order. To start a return, email support@somacservices.shop with your order number, the item you wish to return and the reason for the request.

Do not send goods back without contacting us first. We will provide return instructions and confirm the return address. Our registered office is:

SOMAC SERVICES LTD
8 Harker Place
Cruden Bay, Peterhead
Scotland AB42 0AG
United Kingdom

Statutory cancellation right

For most goods bought online, UK consumers may cancel without giving a reason within 14 days after the day the goods are received. After notifying us of cancellation, the goods must normally be returned within a further 14 days.

You may notify us by email or use the model cancellation form at the end of this policy.

Return condition

Please return goods in a condition consistent with reasonable inspection, together with all supplied parts, accessories and packaging where reasonably possible. You may examine goods as you would in a shop. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return postage

For change-of-mind returns, the customer is responsible for the direct cost of returning the goods unless we agree otherwise.

If an item is faulty, damaged on arrival, incorrect or not as described, contact us before returning it. Where the law requires, we will provide an appropriate remedy and cover reasonable return costs.

Use a tracked return service and retain proof of postage. You remain responsible for the parcel until it is delivered to the instructed return address.

Refunds

Once the return is received and inspected, we will notify you of the outcome. Approved refunds will be made to the original payment method.

For a valid statutory cancellation, we will refund the price paid and the cost of the least expensive standard delivery option offered at checkout. Additional amounts paid for enhanced or express delivery are not refundable beyond the standard delivery cost.

We will make the refund without undue delay and normally no later than 14 days after we receive the returned goods or, if earlier, after you provide evidence that the goods were sent back. Your bank or payment provider may need additional time to post the refund.

Faulty or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may have statutory rights to reject the goods, receive a refund, or request repair or replacement depending on the circumstances and timing. Nothing in this policy limits those rights.

Exceptions

Cancellation or change-of-mind returns may not apply to:

• goods made to your specifications or clearly personalised;
• sealed goods not suitable for return for health protection or hygiene reasons once unsealed;
• goods that become inseparably mixed with other items after delivery; or
• any other item excluded from the cancellation right by applicable law.

This exception does not remove your rights where goods are faulty, damaged or not as described.

Exchanges

We do not guarantee direct exchanges. The fastest method is usually to return the original item and place a separate order. Your statutory rights are unaffected.

Model cancellation form

To: SOMAC SERVICES LTD, 8 Harker Place, Cruden Bay, Peterhead, Scotland AB42 0AG, United Kingdom; support@somacservices.shop

I hereby give notice that I cancel my contract of sale for the following goods:

• Order number:
• Goods ordered:
• Date ordered:
• Date received:
• Customer name:
• Customer address:
• Signature (only if this form is submitted on paper):
• Date: