Shipping policy

Delivery area

We currently deliver only to UK mainland addresses in England, Scotland and Wales.

We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, Scottish islands, PO boxes, BFPO addresses or addresses outside the United Kingdom. If an order is placed for an unsupported address, we may cancel the order and issue a full refund to the original payment method.

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and UK public holidays. Processing time is separate from delivery time. During unusually busy periods, severe weather or public holidays, processing may take longer.

Estimated delivery time

Estimated delivery is 3–7 business days after dispatch. Delivery estimates are not guaranteed and may vary according to the destination, carrier capacity and circumstances outside our reasonable control.

The applicable delivery charge and available service will be shown at checkout before payment. Unless a different period is expressly agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is made.

Carriers and tracking

We may select an appropriate postal or parcel carrier based on the delivery address and parcel requirements. Where tracking is available, tracking information will be sent to the email address supplied with the order after dispatch.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Please contact support@somacservices.shop as soon as possible if a correction is needed. We cannot guarantee that an address can be changed after an order enters processing.

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, we may deduct reasonable re-delivery or return costs where permitted by law.

Delayed, lost or damaged parcels

If tracking has not updated for an unusual period, or the parcel has not arrived within the estimated delivery window, email support@somacservices.shop with the order number.

If a parcel arrives visibly damaged, photograph the outer packaging and the affected item and contact us promptly. This does not limit your statutory rights.

Risk and ownership

Risk in the goods passes to you when the goods are delivered to you or to a person identified by you to take possession of them. Ownership passes when we have received payment in full and delivery has occurred.